Disco Heaven Terms & Conditions

1. Definitions: "THE CLIENT" means the person or company hiring equipment, staff or a service from DISCO HEAVEN. "THE EQUIPMENT" means any sound, lighting, video, flooring, staging or display equipment and/or accessories either used with or a disco show. "THE AGREEMENT" means the Hire Agreement between DISCO HEAVEN and THE CLIENT for the hire of the equipment. "HIRE CHARGES" means the total amount due to DISCO HEAVEN including charges in respect of delivery assembly operation or disassembly or collection of the equipment and the deposit. "THE HIRE PERIOD" means the period set out in the AGREEMENT or any other agreed period or agreed extension thereof.

2. Agreement: DISCO HEAVEN will issue a contract of hire agreement, which the client shall accept by returning a copy of the agreement with the signature of the client and necessary deposit. No booking is confirmed until the signed hire agreement and deposit have been received by Disco Heaven and Disco Heaven has confirmed its acceptance to the Hirer. Orders are accepted subject to equipment being available at the time of order.

3. Force Majeure: Disco Heaven reserves the right should unforeseeable circumstances arise to substitute any equipment for another of similar specification, but in the event of Disco Heaven having no similar equipment available, Disco Heaven shall be entitled to terminate the Agreement whereupon Disco Heaven shall refund the deposit to the Client. The Client shall not be entitled to any other payment by way of compensation from the Company.

4. Digital Photographs Disclaimer: We reserve the right to publish digital images (photographs) from your event on our internet site. If you do not wish for photographs to be used on our website, please contact us and we will note and respect this request. We will endeavour to take as many photos as possible on the night however there is no minimum amount.

5. Charges Passed Allotted Hours: All Disco packages are priced from 7pm-12pm unless otherwise stated. Early setup charges may also apply however will be stated at the time of booking in writing on the booking contract. Video Disco & Larger Shows: 12am - 1am: £80 1am - 2am: £120 2am - 3am: £150 3am - 4am: £200 Standard Disco: 12am - 1am: £60 1am - 2am: £80 2am - 3am: £120 3am - 4am: £150

6. Cancellation Charges: Please note that all deposits are non refundable. If the disco is cancelled up to 4 months before the event then there is no extra charge. If the disco is cancelled up to 2 months before the event then 50% of the total balance will be charged. After this time the disco will be charged at full rate.

7. Payment Terms: Unless agreed otherwise in writing the full balance must be paid 1 working day before the date of the Hire Period. If payment in full is not received by Disco Heaven before the date of the Hire Period, the Client will be deemed to have terminated the Agreement and will be liable to cancellation charges as set out above.

8. Timings: Whilst every effort is made to ensure our timely arrival at your event, in the event of uncontrollable circumstances our liability shall be limited to a pro rata reduction in the hire fee in the event of a delayed start. Alternatively or if agreed with the customer the hire shall be extended to recover any lost time from the delayed start. We will not accept liability for any late starts caused by the client or the venue.

9. The Client must satisfy themselves at the time of delivery that all equipment ordered has been delivered and our attention should be drawn to any miscounts, omissions or damaged equipment prior to the commencement of the function.

10. No Title to Hirer: The equipment is hired by Disco Heaven to the Client for the Hire Period at the Hire Charge set out in the Agreement and the Client shall be a mere bailey of the equipment and no interest or title in the equipment shall pass to the Client. This Agreement is personal to the Client and is not capable of assignment for sub-hire nor may the Client part with possession of the equipment.

11. Power Supply: All of our equipment requires a 240 volt 13amp socket power supply within 5 meters reach. We always carry 5-10m of extension cables and tape to secure a safe power supply but the client should always bear this in mind when positioning the disco show or equipment hired in their plans. In some cases we will require a three phase connection although we can provide a distribution pack. This will be agreed with the Client by contract.

12. Site, Site Access, Parking & Tolls: We require a safe access to the site which meets environmental health standards. If the event is in Central London a congestion chare will be added to the balance. Parking expenses will be charged back to the client or billed in advance. Parking tickets obtained through the operators incorrect parking will not be paid by the client; however some venues have a 15 minute unloading time which is unrealistic for large equipment rentals. Tickets obtained while unloading at such sites will be charged back to the client.

13. Public Liability Insurance: Disco Heaven holds £5 million public liability insurance. Copies of our certificate are available upon request.

14. Liability to Third Parties: Disco Heaven will not be liable for any claim for personal injury, death, loss or damage to property howsoever caused unless it is proved that such injury was caused by faulty material, workmanship or negligence on the part of Disco Heaven.

15. Frustration: Disco Heaven shall not be responsible for any failure in the performance of any of its obligations under the Agreement caused by factors outside of its control, including but not restricted to, trade disputes, fire, Act of God, War, civil emergencies, failure, breakdown or restrictions on the use of transport, fuel or power.

16. Customer Collections for Dry Hire: The client may collect selected items from Disco Heaven. We require production of a valid UK photo card driving license or passport, supported by a bank statement or utility bill. Credit/Debit card details will be required as a security deposit for the booking. Whilst every effort will be made to ensure the client has full operation details of the equipment (verbal and written instructions) Disco Heaven will not be held responsible for equipment being set up incorrectly. All equipment must be returned by midday the following day, unless otherwise agreed between Disco Heaven and the client. When equipment is returned it will be inspected for damage. If damage is evident, an additional charge may be levied on the deposit provided as security.

17. Damage: Any damage that occurs to Disco Heaven equipment during a hire period that is not caused by a Disco Heaven member of staff is at the liability of the client and will be subject to a repair or replacement charge at the current market value. Insurance of the equipment is the responsibility of the Client.

18. Venue: Please note that some venues do not allow atmospehric effects, there will be no reduction on package prices if we canot use these effects as they are only used to enhance certain lighting effects.

19. Venue Damage: The client agrees that damage caused to a private venue as a result of a guest is not the responsibility of Disco Heaven.

20. During your Event: During an event if Disco Heaven staff are at anytime under verbal or physical abuse, or if we feel that the Equipment has been misused and are no longer following health and safety rules, Disco Heaven reserve the right to remove the equipment with no reimbursement to the client.

21. Inspection: The Client shall permit any person authorised by Disco Heaven at all reasonable times to enter upon the premises upon which the equipment is for a time being placed or kept for the purpose of inspecting and examining the condition of the equipment.

22. The Client is responsible for all equipment from time of delivery to date of collection, any loss or damage will be charged at replacement cost, no substitutes will be accepted.

23. Clients' Conditions: Unless otherwise agreed in writing by Disco Heaven these conditions shall override any Terms or Conditions stipulated, incorporated or referred to by the Client in his order or negotiations.